Many parents will agree that airplane travel is a struggle especially when it involves children. It’s even twice the stress when the parents are first timers and it’s the child’s first airplane ride ever.
That’s why when a Southwest Airline flight attendant went the extra mile to help a mother make her flight a smooth one, the mother made sure to make it known by everyone.
Heather Gooch was travelling with her husband and 9-month old son Aiden from Fort Lauderdale to Islip, NY. They were returning home from a holiday break so it was jam-packed at the airport.
After checking in their luggage, waiting in line and then finally boarding the plane, the new parents could only wish they get a little relax time.
A wonderful flight attendant made it happen for the new mom. In a lengthy Facebook post by Gooch, she detailed what happened during their flight. She said that she had just the smoothest airplane ride ever despite travelling with an infant.
And it was all because of a flight crew named Anisse, who “went above and beyond” her service just to make sure that Gooch’s son’s first trip went as smoothly as possible.
She also wrote in her post that it was her first time to ever encounter a flight attendant who is as kind and as helpful as Anisse.
“My son adored her and kept looking for her as she passed by. At one point, she saw that he was looking for her and getting ancy so she came and picked him up and walked up and down the aisle with him while my husband and I ate our lunch,” Gooch wrote.
The grateful mom noted that though her story isn’t really anything attention-grabbing, she made the post just to let Anisse know how much she appreciated her. She said that people are so used to hearing negative stories that’s why she thought of sharing a positive story.
She concluded her post with a call for help to let Anisse know about her post. Surprisingly, Gooch’s post went viral and it eventually got the flight attendant’s attention. The lovely woman who helped Gooch was Anissa Charles.
She replied to Gooch’s post saying that it was a pleasure carrying Aiden as he actually made her day. She even wrote, “I don’t mind being used by the babies.” She also made an honest comment saying, “I would honestly rather hear them [babies] make noise and even cry than to hear an adult whine!”
Gooch told ABC News that she and Charles connected via email. Meanwhile, Southwest Airlines commended Charles and called her “extraordinary.”
To Charles, her help to the Gooches was just a little thing. But Gooch proved that random acts of kindness, no matter how small, are never left unnoticed. And it’s usually those little things that make an impact the most.